Choose the question from the list below that is closest to the answer you are looking for. If none of the questions below suit you, choose "I have another question".
Orders and delivery
• What is the status of my order?
• What are the shipping fees?
• How long does it take for the order to arrive?
• How can I cancel an order?
• How can I change the products in an order?
• Do you deliver to other countries?
• How can I delete or modify products in the shopping cart?
Our products
• I would like to know more information about the products
• What is the shelf life of the products?
Ordering methods
• Do I need to register to order?
• How do I place an order?
• Can I pay cash on delivery?
• Why can't I send the order?
Invoices and certificates
• Where can I find the invoice and certificate of conformity?
• I would like a copy of the invoice
• I would like a copy of the certificate of conformity
• I would like a copy of the product descriptions.
Vouchers, campaigns and discounts
• What is Red Prices?
• When is the next Red Prices?
• What is the Red Prices card?
• When will I receive the Red Prices card?
• How do I activate a Red Prices card?
• How long is a Red Prices card valid?
• How do I activate a discount voucher?
• How can I recover a lost voucher or card?
• I want to unsubscribe from emails and SMS
Other questions
We've created this support section to help you get immediate answers to the most common questions we've received over the years. If our platform cannot respond to your request, send us an email and our Digital Customer Service department will respond as a matter of priority.