We've created this support section to help you get immediate answers to the most common questions we've received over the years.
Legal guarantee of conformity
As a consumer, you benefit from the legal guarantee of conformity for products purchased from us, under the conditions provided by applicable law.
This guarantee protects you if the product purchased does not conform to what was agreed at the time of purchase. The legal guarantee is granted to consumers by law and is separate from any commercial warranty that may be offered by the manufacturer or retailer.
To provide you with simple and transparent information about your main rights, the European Union has introduced a harmonized notice concerning the legal guarantee.
Below you can view the official notice, which briefly outlines your rights if the product purchased does not conform.
View the official notice concerning the legal guarantee of conformity
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