Customer Support

We've created this support section to help you get immediate answers to the most common questions we've received over the years.

Withdraw from the contract

In accordance with consumer protection legislation, you have the right to withdraw from the sales contract within 14 calendar days from the receipt of the products, without the need to justify your decision. To exercise your right of withdrawal, complete the form below and submit the request. After its registration, you will receive a confirmation as soon as possible at the indicated email address. Submitting this form constitutes the official notification regarding the exercise of the right of withdrawal from the contract.

In case you can no longer find the order number, please write us some details about your order in the form above (without filling in the order number). One of the colleagues from the Digital Customer Service department will try to identify the order and will get back to you with news via email.